Consumers are entitled to a right of revocation according to the following provisions, whereby a consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity:
A. Cancellation policy
Right of withdrawal
For seminars and training courses, you have the right to cancel your participation free of charge up to 28 days before the start of the event without giving any reason. Cancellation between 28-14 days before the start of the event will incur 50% of the costs, cancellation within 14 days will incur 100% of the costs. Rebookings are possible with the agreement of GordonHealth Academy GmbH.
In the case of goods, you have the right to cancel the contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have/has taken possession of the goods.
To exercise your right of withdrawal, you have to inform us (Christopher-Marc Gordon, GordonHealth Academy GmbH, Ahornstraße 31, 70597 Stuttgart, Germany, Tel.: +49(0)711 22086972, E-Mail: firstname.lastname@example.org) of the decision to revoke from this contract by means of an explicit declaration (e.g. by an e-mail or letter sent by post). You can use the accompanying cancellation form, however this is not required. The revocation is considered valid if the revocation notification or the goods themselves are sent within the revocation period.
Consequences of revocation
If you revoke from this contract, we have to refund all payments which we have received from you including the delivery costs (except for additional costs arising from your choice of a different type of delivery than the cheapest standard delivery offered by us), immediately, not later than within fourteen days from the day on which your notification of cancellation of this contract has been received by us. We use the same means of payment that you used for the original transaction, unless something expressly different has been agreed upon with you; you will never be charged a fee for this refund.
We can refuse the refund until we have received the returned goods or until you have furnished proof that you have sent the goods back to us, depending on whichever takes place first. You must return or transfer the goods to us immediately, within fourteen days of the day on which you have notified us of the cancellation of this contract. The period has been met if you send the goods prior to the end of the fourteen day period. You have to bear the costs of returning the goods. You are only responsible for covering any loss in value of the goods if this loss in value is based on unnecessary handling of the goods regarding the characteristics, properties and function of the goods.
Exclusion or premature expiry of the right of withdrawal
The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the consumer’s personal needs; for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded; for the supply of alcoholic beverages, whose price was agreed at the time of conclusion of the contract, but which can be delivered at the earliest 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no influence; for the supply of newspapers, periodicals or magazines with the exception of subscription contracts.
The right of withdrawal does not apply to contracts for the delivery of digital content that is not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which is clearly tailored to the consumer’s personal needs. The right of revocation expires prematurely if we have only begun with the execution of the contract after you have given your express consent to this and at the same time confirmed your knowledge that you lose your right of revocation with the beginning of the contract’s fulfilment on our part. Please note that we can make the conclusion of the contract dependent on the aforementioned consent and confirmation.
The right of withdrawal expires prematurely in the case of contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery; for the delivery of goods if, due to their nature, these have been inseparably mixed with other goods after delivery; for the delivery of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.
B. Withdrawal form
If you want to revoke the contract, please fill out this form and send it back to us.
GordonHealth Academy GmbH
I/We (*) hereby revoke the contract concluded by me/us (*) for the
purchase of the following goods (*) / the provision of the following service (*)
Ordered on (*) _____________
Received on (*) ____________
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s)
(*) Delete as appropriate.