General terms and conditions

General terms and conditions with customer information

  1. Scope
  2. Offers and Service Description
  3. Order Process and Conclusion of Contract
  4. Prices and shipping costs
  5. Delivery, availability of goods
  6. Payment modalities
  7. Retention of title
  8. Warranty and Guarantee
  9. Liability
  10. Storage of the contract text
  11. Final provisions

1. Scope

1.1 For the business relationship between GordonHealth Academy GmbH, represented by Christopher-Marc Gordon, Ahornstraße 31, 70597 Stuttgart (hereinafter referred to as “Seller”) and the customer (hereinafter referred to as “Customer”), the following General Terms and Conditions shall apply exclusively in the version valid at the time of the order.

1.2 You can reach our customer service for questions, complaints, and objections on workdays from 9:00 a.m. to 5:00 p.m. by phone +49 (0)711 22086972 or by e-mail at

1.3 A consumer in the sense of these General Terms and Conditions is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity (§ 13 BGB).

1.4 Deviating terms and conditions of the customer shall not be recognised unless the seller expressly agrees to their validity.

2. Offers and Service Description

The presentation of the products in the online shop is not a legally binding offer, but an invitation to place an order. Performance descriptions in catalogues and on the seller’s websites do not have the character of an assurance or guarantee. All offers are valid “while stocks last”, unless otherwise stated with the products. In all other respects errors are reserved.

3. Order Process and Conclusion of Contract

3.1 The customer can select products from the seller’s assortment without obligation and collect them in a so-called shopping cart by clicking the “add to shopping cart” button. Within the shopping cart, the product selection can be changed, e.g. deleted. The customer can then click on the “continue to checkout” button within the shopping basket to complete the order process.

3.2 By clicking the “buy” button, the customer submits a binding request to purchase the goods in the shopping basket. Before submitting the order, the customer can change and view the data at any time and use the browser function “back” to return to the shopping cart or cancel the order process. Required information is marked with an asterisk (*).

3.3 The seller then sends the customer an automatic confirmation of receipt by e-mail in which the customer’s order is listed again and which the customer can print out using the “print” function (order confirmation). The automatic confirmation of receipt merely documents that the seller has received the customer’s order and does not constitute acceptance of the application. The sales contract is only concluded if the seller has sent or handed over the ordered product to the customer within 2 days or has confirmed the dispatch to the customer within 2 days with a second e-mail, explicit order confirmation or sending the invoice.

3.4 If the seller allows payment in advance, the contract is concluded with the provision of the bank data and payment request. If the payment is not received by the seller within 10 calendar days after sending the order confirmation despite the due date, even after a new request, the seller shall withdraw from the contract with the consequence that the order is null and void and the seller shall not be obliged to deliver. The order is then completed without further consequences for the buyer and the seller. A reservation of the article with prepayment is therefore made for a maximum of 10 calendar days.

4. Prices and Shipping Costs

4.1 Unless otherwise stated in the seller’s product description, the prices quoted are total prices which include the statutory value added tax (VAT).

4.2 Any additional delivery and shipping costs will be indicated separately in the respective product description. The shipping costs will be clearly communicated to the customer on a separate information page and during the ordering process.

5. Delivery and Shipping Conditions

5.1 Insofar as advance payment has been agreed, delivery shall take place after receipt of the invoice amount.

5.2 Should the delivery of the goods fail through the fault of the customer despite three attempts to deliver the goods, the seller can withdraw from the contract. Any payments made will be refunded to the customer immediately.

5.3 If the ordered product is not available because the seller is not supplied with this product by his supplier through no fault of his own, the seller can withdraw from the contract. In this case, the seller will inform the customer immediately and, if necessary, suggest the delivery of a comparable product. If no comparable product is available or if the customer does not wish to receive a comparable product, the seller will immediately reimburse the customer for any payments already made.

5.4 Customers will be informed about delivery times and delivery restrictions (e.g. restriction of deliveries to certain countries) on a separate information page or within the respective product description.

6. Terms of Payment

6.1 The customer can choose from the available payment methods within and before the completion of the order process. Customers will be informed about the available payment methods on a separate information page.

6.2 If payment by invoice is possible, payment must be made within 30 days of receipt of the goods and the invoice. For all other payment methods, payment must be made in advance without deduction.

6.3 If third-party providers are commissioned with the payment processing, e.g. PayPal, their General Terms and Conditions apply.

6.4 If the due date of payment is determined by the calendar, the customer is already in default by missing the deadline. In this case, the customer shall pay the statutory default interest.

6.5 The obligation of the customer to pay interest on arrears does not preclude the seller from claiming further damages caused by delay.

6.6 The customer is only entitled to a right of set-off if his counterclaims have been legally established or acknowledged by the seller. The customer may only exercise a right of retention if the claims result from the same contractual relationship.

7. Retention of Title

The delivered goods remain the property of the seller until full payment has been made.

8. Warranty for Material Defects and Guarantee

8.1 The warranty is determined by legal regulations.

8.2 A guarantee only exists for the goods delivered by the seller if it has been expressly given. Customers will be informed of the guarantee conditions before the ordering process is initiated.

9. Liability

9.1 The following exclusions and limitations of liability shall apply to any liability of the seller for damages, notwithstanding any other legal requirements for claims.

9.2 The seller is liable without limitation if the cause of damage is based on intent or gross negligence.

9.3 Furthermore, the seller shall be liable for the slightly negligent breach of essential obligations, the breach of which endangers the achievement of the purpose of the contract, or for the breach of obligations, the fulfilment of which is essential for the proper execution of the contract and on the observance of which the customer regularly relies. In this case, however, the seller shall only be liable for the foreseeable damage typical for the contract. The seller shall not be liable for the slightly negligent breach of duties other than those mentioned in the preceding sentences.

9.4 The above limitations of liability shall not apply in the event of injury to life, body or health, for a defect after a guarantee for the quality of the product has been given and for fraudulently concealed defects. Liability under the Product Liability Act remains unaffected.

9.5 Insofar as the seller’s liability is excluded or limited, this also applies to the personal liability of employees, representatives and vicarious agents.

10. Storage of the Contract Text

10.1 The customer can print the text of the contract before submitting the order to the seller by using the print function of his browser in the last step of the order.

10.2 The seller also sends the customer an order confirmation with all order data to the e-mail address provided by the customer. With the order confirmation, but at the latest upon delivery of the goods, the customer also receives a copy of the General Terms and Conditions together with the revocation instruction and the notes on shipping costs as well as delivery and payment conditions. If you have registered in our shop, you can view the orders you have placed in your profile area. In addition, we save the text of the contract, but do not make it accessible on the Internet.

11. Final Provisions

11.1 Place of jurisdiction and place of performance is the registered office of the seller, if the customer is a merchant, legal entity under public law or special fund under public law.

11.2 The contractual language is English.

11.3. The EU Commission offers the possibility of online dispute resolution on an online platform operated by it. This platform can be reached via the external link . We are not obliged to participate in conciliation proceedings and unfortunately cannot offer to participate in such proceedings.